Terms and Conditions
1. General provisions
1.1. These General Terms and Conditions set out the rules applicable to applicants registering for training courses, events, courses and workshops organised by Szinergia Kft. (hereinafter: the “Organiser”). For the purposes of these Terms and Conditions, all such programmes are hereinafter collectively referred to as “Training Courses”, and applicants are referred to as “Participants”.
These Terms and Conditions govern the registration process, cancellation, complaint handling, payment and invoicing, and all other matters relating to the legal relationship between the Organiser and the Participant.
1.2. Any Hungarian or foreign citizen aged 18 or over may participate in events organised by the Organiser, provided that they complete the electronic registration form available on the Organiser’s website at www.szinergia.hu (hereinafter: the “Website”).
Exceptions may apply as set out in section 4.1.
1.3. When completing the registration form, the Participant must provide a valid email address and accurate information required to process the registration.
The Organiser will only accept a registration submitted through the Website if all information required for registration has been provided in full.
1.4. By registering for a Training Course, the Participant accepts and agrees to be bound by these Terms and Conditions.
2. Formation of the Training Agreement
2.1. Following receipt of the Participant’s electronic registration, the Organiser must confirm acceptance of the registration electronically by email.
The Training Agreement is concluded through the electronic acceptance of the terms of the Training Agreement and the Participant’s conduct indicating an intention to enter into the agreement, namely the submission of the registration.
Accordingly, where the parties are contracting at a distance, the agreement is concluded when the information required to enter into the agreement has been provided, these Terms and Conditions and the provisions of the Training Agreement have been accepted, where applicable, and the Organiser has sent its confirmation.
If the Organiser’s confirmation is not received by the Participant within two working days of submitting the registration, the Organiser’s obligation to be bound by the offer, and any obligation on the part of the Participant, automatically cease without any further conditions.
2.2. Where an adult education activity is subject to authorisation, the adult education agreement must be concluded in writing.
For Training Courses organised on the basis of notification, including closed-system electronic distance learning, the agreement may, at the Organiser’s discretion, also be concluded electronically in accordance with the special rules on electronic contracting set out in Sections 6:82–6:85 of Act V of 2013 on the Civil Code.
Before concluding an electronic agreement, the Organiser informs the contracting party accordingly, provides the electronic process required for concluding the agreement and records in the agreement that it was concluded electronically.
3. Termination and cancellation
3.1. The Participant may terminate the agreement. Any restriction or exclusion of the right of termination on the part of either the Organiser or the Participant is void.
The Participant may terminate the agreement in writing through the Organiser’s Customer Service, as specified in section 10.5, by sending an email directly to the training organiser.
Cancellation is free of charge up to the tenth calendar day before the Training Course.
Where cancellation takes place within nine calendar days before the Training Course, the Organiser is entitled to 50% of the participation fee.
The Organiser is entitled to 100% of the participation fee if the Participant, for any reason, attends only part of the event or does not attend and has not cancelled the Training Course by the deadline specified above.
Where the Organiser cancels a Training Course, it will endeavour to hold the Training Course at another suitable date where possible.
The Organiser does not charge an administrative fee for rescheduling.
4. Performance of the agreement
4.1. As a general rule, participation in Training Courses organised by the Organiser is possible only after valid completion of the registration form.
In cases where registration is not made individually, for example where participants are delegated by a legal entity, participation without completing an individual registration form may be possible. In such cases, the Organiser contacts the party undertaking payment of the participation fee directly in order to arrange the Training Course.
4.2. The Organiser excludes liability for problems or errors resulting from incorrect or inaccurate information provided by the Participant.
Incorrectly recorded information may be amended through Customer Service using the contact details specified in section 10.5.
5. Participation fee
5.1. The participation fee is always the amount displayed next to the selected Training Course.
5.2. The Organiser reserves the right to change the participation fees displayed on the Website. Any change in fees takes effect at the same time as it is published on the Website.
A fee change does not affect registrations that have already been confirmed by the Organiser by email.
5.3. The Participant, or another party undertaking payment of the participation fee on the Participant’s behalf, must transfer the participation fee to the Organiser’s bank account held with Erste Bank Zrt.:
Bank account number: 11600006-00000000-48899286
Payment must be made against the Organiser’s invoice within eight days.
5.4. The Participant, or another party undertaking payment on their behalf, pays the participation fee after the Training Course.
An exception may apply where a separate agreement has been made and the Participant has specifically requested in writing that advance payment be made available.
6. Intellectual property
6.1. Copyright in all written and other, including electronic, materials related to the Training Courses belongs to the Organiser.
The reproduction, distribution or transfer of such materials to third parties is prohibited, as is making video, audio or other recordings during Training Courses.
7. Special conditions for credit-bearing Training Courses
7.1. For Training Courses awarding credit points, the Participant is entitled to receive the relevant credit points and confirmation thereof only if they attend the Training Course for its full duration and certify their attendance by signing the attendance sheet or sheets during the Training Course.
For online Training Courses, attendance is verified by a screenshot taken at the relevant time.
8. Complaints handling
8.1. Participants may submit complaints arising during or after registration to Customer Service, as specified in section 10.5, either in person or in writing by post to the Organiser’s registered office or by email.
Complaint handling by the Organiser is free of charge in all cases.
8.2. The Organiser must examine verbal complaints immediately and remedy them where necessary.
If the Participant does not agree with the way the complaint is handled, or if the complaint cannot be investigated immediately, the Organiser must promptly prepare a written record of the complaint and its position regarding the complaint and provide a copy to the Participant on the spot.
8.3. Written complaints may be submitted by email to kepzes@szinergia.hu.
The Organiser will investigate the complaint after receipt and provide the Participant with a written response concerning the outcome of the investigation within 30 days of the complaint being submitted.
At the Participant’s request, the Organiser may also notify the Participant electronically of the outcome of the investigation.
The Organiser investigates, rejects or remedies complaints in accordance with the applicable legal requirements.
Its response includes the outcome of the full investigation of the complaint, the measures taken to remedy it and, where the complaint is rejected, the reasons for rejection.
The Organiser provides a clear and understandable explanation using plain language and avoiding unnecessary legal terminology.
8.4. Where the Participant’s complaint is rejected in full or in part, or where the deadline for investigating the complaint expires without result, the Participant may contact the following authorities or bodies:
Consumer Protection Department of the Government Office of the Capital City Budapest
In the event of a breach of consumer protection provisions governed by Act CVIII of 2001 on Electronic Commerce and Information Society Services, consumer protection proceedings may be initiated.
Address: 1052 Budapest, Városház u. 7.Telephone: +36 1 450 2598
In disputes concerning the quality or safety of the service, or the conclusion or performance of the agreement, the Participant may also contact a conciliation body.
Budapest Conciliation BoardAddress: 1016 Budapest, Krisztina krt. 99.Telephone: +36 1 488 2131
9. Amendments to these Terms and Conditions
9.1. The Organiser is entitled to amend these Terms and Conditions unilaterally at any time.
Any amendment takes effect at the same time as it is published on the Website.
10. Other provisions and data protection
10.1. The Website operated by the Organiser provides an appropriate level of security and its use does not in itself present a risk.
However, users are advised to use antivirus and anti-spyware software and to install security updates for their operating systems.
Registration through the Website assumes that the Participant is familiar with the technical limitations of the internet and accepts the possibility of errors inherent in the technology.
10.2. The Organiser is not liable for any damage resulting from connecting to the Website.
The Participant is responsible for protecting their computer and the data stored on it.
10.3. The Organiser stores the data provided by the Participant only for specified purposes, namely to fulfil the order and to provide evidence at a later date of the terms of any agreement concluded.
The Organiser does not disclose the Participant’s data to third parties unless, in connection with the performance of the agreement, the third party acts as a subcontractor or other contributor of the Organiser.
When processing the Participant’s data, the Organiser acts in accordance with Act CXII of 2011 on Informational Self-Determination and Freedom of Information (Info Act).
The legal basis for processing is the Participant’s voluntary consent pursuant to Section 5(1)(a) of the Info Act and Article 6(1)(a) of the GDPR. Where the Training Course falls within the scope of Act LXXVII of 2013 on Adult Education, processing may also be based on compliance with a legal obligation pursuant to Article 6(1)(c) of the GDPR.
10.4. By submitting the registration form, the Participant accepts and agrees to be bound by the provisions of the Privacy Notice.
The Organiser’s Privacy Notice is available at:
/en/privacy-notice
10.5. Customer Service
Customer Service is available at the Szinergia Kft. training centre:
1022 Budapest, Bimbó út 5., Hungary
Further contact details are available at:
/en/contact
Budapest, 18 March 2021
