Teambuilding
It is the leader's constant task to develop his team and promote co-operation between team members. Development can comprise the following:
- strengthen relationships within the team
- clarification of the relation between individual and group, roles
- set-up and development of synergic, well-performing teams
- clarification and strengthening of the relation between group and organization
- definition of team mission
- clarification of team-members' authority and accountability
- improvement of group cooperation
- collective problem-solving
- group communications
Our trainers and consultants have gained experience in several methods and techniques that serve to promote team development be it a small or big team.
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Establishment and development of internal service attitude
The guarantee of efficient and high quality work within the organization is if we serve our employees to as high a standard as we serve our customers. Often this approach is not supported by the organization's internal processes, system of remunerations and incentives or culture. We believe that true customer-focus needs to start within the organization and this then radiates through to customers. With our clients, we work on the establishment of this external - internal operational harmony.
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Improvement of cooperation between divisions, groups (cross-functional cooperation)
In case of more complex organizational tasks, the flow of information across several departments or groups is indispensable. The exchange of information rarely goes smoothly. those involved in the process often feel that the two groups are living on two different planets: they don't speak the same language, they seem to have different interests, their points of view are an enigma. All this raises suspicion towards each other and builds walls instead of bridges between divisions, departments.
Our experienced consultants help the organization to pull down these walls, and "clear" the communication channels establishing the basis for a win-win partnership.
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Establishment of efficient collaboration in an inter-cultural environment
As a consequence of globalization, we find ourselves having to work with a foreign manager or employee more often. We are expected to work with the same speed and productivity as we were all playing on "home ground". The knowledge of the basic dimensions of a cultural background different from our own and the recognition of behavioral symptoms deriving from it can help prevent possible conflicts, and can also free us from prejudices and help us find the communication style that promotes cooperation based on mutual respect.
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Win-win relationships in matrix organizations
The operation and management of a matrix organization is a more complicated task since several divisions have to share the same people, tools, etc. Managers and employees get easily consumed by having to manage this situation. This is why it is important for them to learn the necessary techniques "for survival": a special mixture of assertion, improvement of self-confidence, time management, dealing with conflicts and change management.
